Contact us

We’re Here to Help You Build Your Heirloom Home

Thank you for considering NHN Commerce LLC for your furniture investment. Whether you have a question about a specific product, need assistance with a custom order, or simply want advice on choosing the right wood type for your dining room, our dedicated U.S.-based team is ready to assist you.

We believe that buying furniture—especially heirloom-quality, solid wood pieces—should be a collaborative experience. You are not just placing an order; you are beginning a relationship with us. That is why we prioritize clear, prompt, and genuinely helpful communication at every step.

Please review the contact options below, and choose the method that works best for you.

Quick Contact Options

For the fastest response, we recommend using the Contact Form below or sending an email directly. Our customer service team monitors all channels Monday through Friday, 9:00 AM – 6:00 PM (Mountain Time).

Important Notes:

• For order inquiries, please include your Order Number (starting with #NHN) to help us assist you faster.

• For customization questions (wood type, stain, size, extensions), please include as much detail as possible. We will reply with a detailed quote and lead time estimate within 1 business day.

• International customers (outside USA): Please mention your country in the message so we can provide accurate shipping costs and delivery timelines.

Contact Form

Fill out the form below, and one of our furniture specialists will get back to you shortly. All fields are required unless noted.

**Your Name:** ____________________

**Email Address:** ____________________
(We will reply to this address. Please double-check for typos.)

**Phone Number (optional):** ____________________
(Only if you prefer a call back.)

**Order Number (if applicable):** #NHN - ____________________

**Subject:**
[ ] Question about a product
[ ] Custom order / quote request
[ ] Order status / shipping inquiry
[ ] Return / refund request
[ ] Wholesale / partnership
[ ] Other

**Your Message:**
(Please be as detailed as possible. For custom orders, include desired wood type, stain, size, extension count, and any special notes.)

**Preferred Contact Method:**
[ ] Email  [ ] Phone

**Attach file (optional, max 5MB):**
[Choose File] (You can upload a photo of your space, a stain sample, or an inspiration image.)

**I'm not a robot** [reCAPTCHA]

[ SUBMIT MESSAGE ]

We respect your privacy. Your information will never be shared with third parties. By submitting this form, you agree to our Privacy Policy.

Frequently Asked Contact Reasons & How We Can Help

To save you time, here is how we handle the most common inquiries.

1. Product Questions & Customization Advice

Our entire catalog is built on customization. If you are unsure about which wood species or stain to choose, you are not alone.

• What we will do: We will ask you a few questions about your existing décor, lighting conditions, and desired aesthetic (rustic, modern, traditional). We may recommend ordering free stain samples (available for all wood types) so you can see the color in your home before committing. We can also explain the difference between a Mission edge and a Waterfall edge, or between geared equalizer slides and wooden slides.

• Typical response time: Within 4 business hours.

Example product questions we love to answer:

• “Which wood type is most durable for a family with young children?” (Answer: Hard Maple or Quarter Sawn White Oak.)

• “Can I add extensions to the 48”x96” Alana Double Pedestal Table?” (Answer: Yes, up to four 12” extensions.)

• “What is the lead time for a custom Rustic Cherry table with a specific stain?” (Answer: 8-12 weeks.)

2. Order Status & Shipping Inquiries

Once you place an order, you will receive automated updates via email. However, we understand you may want more details.

• What we will provide: Real-time status updates, tracking numbers, and an estimated delivery window. For made-to-order Amish furniture, we will confirm when your item enters production and when it ships from the workshop. For teak outdoor furniture, we will provide carrier information (e.g., FedEx Freight, UPS Ground, or specialized freight for large items).

• What we need from you: Your order number (#NHN-xxxxx) and the email address used at checkout.

3. Returns, Refunds, & Damage Claims

We stand behind every product we sell. If your item arrives damaged, defective, or not as described, we will make it right quickly.

• What we will do: We will ask for clear photos of the damage (including packaging). Once verified, we will arrange for a replacement part, a full replacement, or a refund—whichever you prefer. Because we use Stripe for payment processing, refunds are typically processed within 2-3 business days and appear on your statement shortly after.

• Important: For custom-made Amish furniture, returns are generally not accepted for change-of-mind, but we will work with you to find a solution, including offering store credit or assisting with a resale. See our Refund and Return Policy for full details.

4. Wholesale & Partnership Opportunities

Are you an interior designer, property manager, hotel owner, or retailer interested in carrying our collections? We offer competitive trade discounts and white-glove logistics.

• What we need: Please email namhuyedx@gmail.com with the subject line “Wholesale Inquiry – [Your Business Name]”. Include a brief description of your business, your tax ID / resale certificate (if applicable), and the types of products you are interested in. We will reply with our trade catalog and terms within 2 business days.

5. International Orders

We proudly ship to customers in Canada, the United Kingdom, Australia, the European Union, and other select countries.

• What we will help with: Calculating accurate shipping costs (including duties and taxes), providing estimated delivery times (typically 2-4 weeks for international freight), and handling customs documentation.

• Please note: International shipping costs are not included in the displayed prices. We will provide a final quote before you pay. All international payments are processed securely through Stripe with your local currency conversion.

Our Customer Service Commitment

At NHN Commerce, we don’t just sell furniture; we build trust. Our customer service team operates on three core principles:

1. Expert Knowledge

Every team member undergoes rigorous training on wood types, joinery, stain application, and furniture care. When you ask a question, you will receive an accurate, detailed answer—not a scripted response. For example, we can explain:

• Why Rustic Cherry darkens beautifully with age while Brown Maple stays more consistent.

• How to clean and maintain your Grade-A Teak outdoor furniture (hint: it’s very low maintenance).

• Which extension table can store its own leaves underneath (e.g., Lexington Mini Double Pedestal, Parsons Leg Table, Audrey Trestle).

2. Rapid Response & Transparency

We know that waiting for a reply is frustrating, especially when you are excited about a new dining table. Our self-imposed SLAs (Service Level Agreements) are:

• Emails & Contact Form: Response within 1 business day (often same day).

• Phone calls: If you reach voicemail, leave a message with your name, number, and order number. We will call you back within 4 business hours during operating hours.

• Complex custom quotes: Within 2 business days (because we may need to contact our Amish partners for specific sizing or material availability).

3. Problem Resolution, No Runaround

In the rare event that something goes wrong (shipping damage, manufacturing defect, lost package), our policy is to take ownership immediately. You will never be told to contact the carrier yourself. We handle everything internally, including filing claims, arranging pickups, and shipping replacements. Our goal is to resolve any issue to your satisfaction within 5 business days.

Business Hours & Holiday Schedule

Our team is located in the United States and operates on Mountain Time (MT).

We are closed on the following major U.S. holidays:

• New Year’s Day

• Memorial Day

• Independence Day (July 4th)

• Labor Day

• Thanksgiving Day & the following Friday

• Christmas Eve & Christmas Day

During holiday closures, you may still place orders and send emails. We will respond on the next business day.

Visit Our Headquarters (By Appointment Only)

While we do not operate a public showroom, we welcome select visits from serious customers, trade professionals, and media partners.

Address:
NHN Commerce LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Please note:

• This is a corporate office, not a retail store. There are no products on display for walk-in browsing.

• If you wish to discuss a large order, partnership, or press inquiry, please email namhuyedx@gmail.com at least 5 business days in advance to schedule an appointment.

• For all other inquiries, please use email or phone first.

Media & Press Inquiries

Are you a journalist, blogger, or influencer interested in featuring our products? We would love to collaborate. We can provide high-resolution images, product samples for review (subject to approval), and expert interviews with our founder or design team.

Contact: namhuyedx@gmail.com
Subject line: PR Inquiry – [Your Outlet Name]

Security & Payment Information

When you contact us to complete a purchase, you will use Stripe as our exclusive payment processor. Stripe is a global leader in secure online transactions, supporting:

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)

• Apple Pay and Google Pay for one-click checkout

• PCI Service Provider Level 1 certification (the highest level of security)

If you have any questions about payment security, your transaction, or a refund, we are happy to explain the process. Stripe enables us to process refunds quickly and securely, often within 24-48 hours.

Final Words: We Are Listening

NHN Commerce is not a faceless corporation. We are a team of furniture enthusiasts who genuinely care about your experience. If there is anything we can do to improve, any product you wish we carried, or any feedback (positive or negative) you want to share, please reach out. We read every message.

Thank you for choosing NHN Commerce. We look forward to helping you create a beautiful, lasting home.

Contact us today:
📧 namhuyedx@gmail.com
📞 +1626-999-2237
🌐 https://nhncommerce.shop